Matthews Health Education

HSW 100: Introduction to Professional Caregiving


This Program of Study transforms caregiving experience into a profession as a Certified Home Services Worker. It outlines client companionship, housekeeping, personal care, and assistance with day-to-day activities. Focus on the basic skills needed to be a caregiver which becomes a foundation of a caregiver’s knowledge and professional development. This Program of Study is a combination of a self-study, virtual classroom lecture and live learner-instructor discussion which overall meets and exceeds equivalency of 8 (eight) hour training as required by the Illinois Department of Public Health Administrative Code Part 245.

HSW 100: Introduction to Professional Caregiving


To gain the knowledge and skills necessary to provide effective care to any client or family members as a Professional Caregiver. Learners will achieve understanding of the importance of meeting the needs of their client(s) while helping them maintain a high quality of life.


  • Introduction to professional caregiving
  • Confidentiality and HIPAA
  • Standards and benefits of being a professional caregiver
  • Harassment in the workplace
  • Eligible adult abuse and exploitation
  • Hygiene and infection control
  • General task procedures
  • Personal care tasks
    • Ambulation
    • Exercise
    • Feeding
    • Bathing
    • Shaving
    • Toileting
    • Medication Reminder
    • Client Monitoring
  • Promoting a clean and safe environment
  • Emergency event protocol preparedness
  • Fall safety protocol

HSW 100 Module

HSW 100 Schedule

HSW 100 Zoom

80 questions

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Duration: 3 Hour Virtual Classroom | 5 Hour Self-Directed Learning [REQUIRED]
Lectures: 3
Level: Intermediate